An organisation is said to be successful when its employees are satisfied with their company and it has a loyal group of customers. Employees are the key components of an organisation. This is why organisations conduct
employee surveys to know what the employees think about the company. Companies that do not follow such practises are sure to fail in achieving results. These days numerous organisations conduct these surveys. Organisations make use of a wide range of surveys to have some insight to make some changes. These are employee engagement or satisfaction surveys, opinion survey, turnover and retention surveys, customer satisfaction survey, sales force opinion, business risk assessment and several others.
The frequency of conducting the employee surveys is once in a year. Organisations that call survey companies to conduct surveys are often more satisfied as compared to those which organise these on their own behalf. These survey companies are more experienced and skilled and offer more satisfaction and worth to the staff. Reports are provided quickly with objective analysis. In these reports more focus is on the analysis of the survey results, implementing new changes and achieving fixed targets. Managers develop new plans and targets for enhancing the performance of weak employees.
According to the respondents, the most significant practises for the
employee surveys are to maintain anonymity of the responses, time for the completion of survey, conducting follow-up surveys and last one is analysis of the data. High response rate is the goal of the companies. Most of the organisations use online surveys method and have eliminated the paper process. Those companies that approach survey companies for this process, have support by the management and also implement changes and finally execute them well to achieve their targets. So, the knowledge of these practises is essential for the company’s growth and success.