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Client Satisfaction Surveys
Client satisfaction surveys are assessment tools that measure the client's perception of how well your business delivers the key factors and conditions that drive client satisfaction and loyalty. These usually include factors like product quality, service promptness, staff responsiveness and understanding of the client's needs, concerns and problems.
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How Grapevine Can Help You Perform Client Satisfaction Surveys |
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Key Features of Grapevine's Customer Survey Software Solution gives you the ability to:
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Simply customize and brand your employee surveys
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Control if survey is anonymous and password protected |
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Customize the number of questions per page |
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15 different question types available |
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Easily use skip logic or branching to ask only relevant questions to the participant |
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Analyze survey data using graphical reports and analytical tools |
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Reports are customizable and all data can be exported |
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Survey management services available |
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And much more... |
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(Click here for full list of features) |
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Benefits of a Client Satisfaction Survey |
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Retain your customers. This is critical because a typical business spends five times more to attract a new customer than to retain a repeat customer. |
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Discover exactly what you need to do to keep your customers satisfied. |
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Reduce customer dissatisfaction. On average, one unhappy customer will voice dissatisfaction to ten potential customers who, in turn, tell at least five other people. Thus, about 60 others eventually learn of the complaint. 80% of all unhappy customers will never do business with the company again. Only 4% of all dissatisfied customers bother to let the company know about their displeasure. |
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PRODUCT OVERVIEW
Learn more about Grapevine Surveys. |
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PRODUCT TOUR
View a quick demo and see Grapevine in action.
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FREE TRIAL
Try our no-obligation, 30-day free trial and build your survey now!
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Grapevine is a web-based solution that lets you perform quick, easy and professional online surveys for any business need. Use Grapevine to collect real-time feedback and generate meaningful reports that can help you make better, more informed business decisions.
Learn how Grapevine can help you perform:
Employee Surveys, Employee Satisfaction, Employee Opinion, Exit Surveys, Job Climate Surveys, Customer Surveys, Customer Satisfaction,
Client Satisfaction, Customer Service, Customer Feedback, Training Surveys, Course Feedback, Quizzes & Tests |
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