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Grapevine delivers! Top-notch sales & service, exceptional tech support, a highly reliable system, all contributing to superior results each time. Thanks for the great product and to all the Grapevine staff who make the surveying process a breeze.

Sylvia Mauti Torlys

We have used the grapevine tool for employee surveys and found it to be very user friendly. We continue to be a very satisfied customer and I would highly recommend Grapevine to other companies.

Albert Saltarelli, Human Resources Manager
Priszm Brandz Inc.

By using Grapevine's employee feedback software, I was able to build and deploy the survey in less than 1 hour! Grapevine has also streamlined the cumbersome process of results consolidation into just minutes.

Patrick Kelley, HRIS
Boston Scientific

Allows us to easily contact and survey the needs of a variety of stakeholders of the health care system across North America. It is user friendly and allows rapid, effective analysis of responses that assist us in important decision making.

Sue Freshwater
Hamilton Health Sciences

Grapevine has saved us a ton of time. Grapevine allows us to not only brand the survey for our organization, but also ask the type of questions that are best for the audience we are serving.

Bill McAuliffe, Learning & Development
Gap

Grapevine lets our association vote for our Board of Directors online. The user friendly features allowed us to provide our members with convenience for voting. We also appreciate the great customer service!

Karen Olivar
Engineering & Utility Contractors Association

Grapevine Surveys is an effective, easy to use tool that has helped us better gauge internal and external customer needs and collect actionable feedback.

Beverlee Searle, Manager, Market Intelligence
ALTANA Pharma

We are now able to summarize and analyze our student feedback within minutes, rather than the two-weeks it was taking us before. It's an excellent tool and we recommend it without hesitation.

Michael Pearce, Program Director,
Richard IVEY School of business

Grapevines flexibility and widespread capabilities have significantly supported our efforts in "Cultural Transformation", both in traditional and non traditional applications.

Mark Wilson, SVP HR
Loblaws

Grapevine is an easy-to-use survey management system that enables me to implement and manage my research program effectively and keep an up-to-the-minute snapshot of my surveys.

Sharon Valencik, Director of Research
The Telecom Intelligence Group

Grapevine is a wonderful tool!

Breena Means
Ohio Public Employees Retirement System

I used Grapevine to do our quarterly surveys. We started getting results back immediately and over 50% completion within one week. The results are not only more accurate, but the users felt more comfortable giving honest feedback through this method.

Bob Schultz
Relizon

Privacy Policy

This privacy policy statement explains how Grapevine handles personal data collected by it, how data are processed by it and how it keeps the data secure.

OVERVIEW

Grapevine™ is a registered trademark of Aylen Capital Inc., a Canadian incorporated company. You can contact us at dataprotection@grapevinesurveys.com or by telephone at 1-888-668-6162.

Grapevine is an online software as a service (SAAS) provider. Grapevine provides online survey solutions to individuals, companies, associations and institutions to enable them to conduct surveys.

All of Grapevine’s software tools are provided on a self-service basis to its customers to enable them to collect and manage data. Grapevine’s customers determine what data they collect, who they collect it from and how the data which they collect is used.

Grapevine stores all customer data collected on its own servers located at a secure data center located in Canada. To learn more about our environment and how we protect data please view our Security Statement.

GDPR

The General Data Protection Regulation (GDPR) is a new set of EU privacy regulations which are effective May 25th, 2018 and require numerous changes to the way in which EU personal data is collected and managed. Grapevine commits to cooperate with EU data protection authorities and comply with advice given by them concerning human resources data transferred from the EU in the context of an employment relationship.

If you collect and manage EU data please review our GDPR Annex. This Annex appends the terms of our existing Terms of Use to satisfy the requirement of the GDPR Article 28, Section 3, that governs the processing of EU personal data.

DATA COLLECTED BY GRAPEVINE

Data collected by Grapevine falls into two main categories:

  • Data collected from visitors to the Grapevine web site;
  • Data collected by customers who use Grapevine’s products and services

DATA COLLECTED FROM VISITORS TO THE GRAPEVINE'S WEB SITE

Grapevine collects and analyses information relating to visitors to its web site. This information includes the visitor’s domain name, IP address, and details relating to browsing history and behaviour.

When you visit Grapevine by clicking on a link outside of Grapevine, we collect data about where you came from. Grapevine aggregates and analyses the data collected to improve its website and services and to tailor the website pages for individual customers. Cookies may be used by Grapevine and by third parties to deliver customized content to web site visitors. “Cookies” are small text files which can be used to identify repeat users.

No personal data are collected when browsing our web site. You can opt out of targeted messages or advertisements at http://preferences-mgr.truste.com. You can also clear the cookies from your web browser at any time.

A visitor to our web site may voluntarily provide individual information relating to itself and its interests in Grapevine’s services and products. As an example, as a visitor you may voluntarily provide information about yourself or your company, such as your name, the name of your company, your contact telephone number and email address and your perceived needs for Grapevine’s products and services.

This information may be provided when you register on the Grapevine web site or it may be provided to us by email. If you do email us we may retain the email message and your email address and we may respond to you with marketing communications. Your enquiry is stored and processed as an email which is hosted by Google.

We do not use the information you provide to use to make any automated decisions that may affect you.

You have the right to opt out of receiving marketing messages or advertisements from Grapevine.

Grapevine does not sell, or share, or make available personal data about its customers except as required by law. User information which is collected by Grapevine is used only for internal purposes such as technical support, marketing activities and to notify customers of changes to services.

DATA COLLECTED BY CUSTOMERS

End users who have an account with Grapevine are “customers”.

Customers own and control all information collected or created using Grapevine software. Grapevine makes available the software tools to collect and manage the data and the customer determines what services it uses.

The customer may use the software to collect information which includes personal information. The customer must ensure that it follows applicable law when distributing surveys and when collecting personal information, preventing unsolicited emails from being sent and deleting personal information when no longer required. For example, in Europe you are required to adhere to the General Data Protection Regulation (GDPR).

Grapevine enables customers to be compliant with various privacy regulations and laws by including features within its products which may be used to modify and delete data and create anonymous surveys.

The customer manages all data collected as well as the users who create, manage, distribute or report the data.

SECURITY MEASURES

All data is protected using best practices to keep all personal data secure. Our Security Statement covers this in more detail.

Regardless of the security measures taken, there is always a risk of your personal data being accessed by unauthorized third parties. In the unlikely event of a security breach Grapevine will make all reasonable efforts to contact you within 24 hours of identifying the breach and confirming that your data is at risk and will provide continued updates as the breach is addressed and resolved.

Grapevine will provide a full written report that details the root causes behind the breach, the steps Grapevine has taken to address it, and the steps Grapevine will take to prevent a similar breach from occurring.

DELETION OF DATA

The customer can delete the survey and respondent data at any time using features available online. The customer can also request its entire account be deleted.

Your data will initially be deleted from our database but it will continue to exist in our backup systems for approximately 104 days. After that time your data will then be permanently deleted.

WHERE YOUR DATA IS STORED AND PROCESSED

Grapevine’s servers are hosted with Rogers Tier III data center located in Markham Ontario Canada. This data center is a secure facility equipped to handle the high-power density, bandwidth, and low latency required by our business. It is a fully certified SAS70, SSAE 16 Soc 1 Type II, ISAE 3402 Type II, CSAE 3416 Type II, and PCI DSS compliant facility.

SUMMARY

  • Grapevine will not share your personal data with any third party for marketing purposes or for any other purpose not detailed in this policy
  • The customer owns the data and any customizations it makes to Grapevine’s survey forms.
  • The customer is the “data controller” for personal data it collects and the customer has responsibilities for protecting this data.
  • The customer must ensure that it follows all applicable laws when distributing surveys and when collecting personal information.
  • Grapevine follows industry best security practices to keep all personal data secure. Our Security Statement covers this in more detail.

Grapevine has a dedicated team of employees that may access and process your personal data. We have direct contracts and confidentiality agreements in place with all employees and contractors to provide adequate protection for your data in line with our Privacy Policy and Terms of Use.

You can contact the Grapevine team with any questions you have at dataprotection@grapevinesurveys.com

Grapevine will review and, if appropriate, update this policy from time to time as our services and use of personal data evolve. This privacy policy was last reviewed and updated on May 25, 2018.