Customer Service Survey Software Online Tool

Grapevine Customer Service Survey Software Can Help You Improve Your Customer Service Efforts

	Simply customize and brand your customer service surveys
	Control if survey is anonymous and password protected
	Customize the number of questions per page
	15 different question types available
	Easily use skip logic or branching to ask only relevant questions to the participant
	Analyze survey data using graphical reports and analytical tools
	Reports are customizable and all data can be exported
	Survey management services available
	And much more...
	(Click here for full list of features)

Benefits of a Customer Service Survey

	Customer service surveys tell you what type of reputation your business has built, how well customers feel they have been treated and whether their needs and expectations were identified and met. This information will help your business modify processes, set higher standards and improve the level of customer service offered.
	Retain your customers. This is critical because a typical business spends five times more to attract a new customer than to retain a repeat customer.
	Discover exactly what you need to do to keep your customers satisfied.
	Reduce customer dissatisfaction. On average, one unhappy customer will voice dissatisfaction to ten potential customers who, in turn, tell at least five other people. Thus, about 60 others eventually learn of the complaint. 80% of all unhappy customers will never do business with the company again. Only 4% of all dissatisfied customers bother to let the company know about their displeasure.