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Grapevine delivers! Top-notch sales & service, exceptional tech support, a highly reliable system, all contributing to superior results each time. Thanks for the great product and to all the Grapevine staff who make the surveying process a breeze.

Sylvia Mauti Torlys

We have used the grapevine tool for employee surveys and found it to be very user friendly. We continue to be a very satisfied customer and I would highly recommend Grapevine to other companies.

Albert Saltarelli, Human Resources Manager
Priszm Brandz Inc.

By using Grapevine's employee feedback software, I was able to build and deploy the survey in less than 1 hour! Grapevine has also streamlined the cumbersome process of results consolidation into just minutes.

Patrick Kelley, HRIS
Boston Scientific

Allows us to easily contact and survey the needs of a variety of stakeholders of the health care system across North America. It is user friendly and allows rapid, effective analysis of responses that assist us in important decision making.

Sue Freshwater
Hamilton Health Sciences

Grapevine has saved us a ton of time. Grapevine allows us to not only brand the survey for our organization, but also ask the type of questions that are best for the audience we are serving.

Bill McAuliffe, Learning & Development
Gap

Grapevine lets our association vote for our Board of Directors online. The user friendly features allowed us to provide our members with convenience for voting. We also appreciate the great customer service!

Karen Olivar
Engineering & Utility Contractors Association

Grapevine Surveys is an effective, easy to use tool that has helped us better gauge internal and external customer needs and collect actionable feedback.

Beverlee Searle, Manager, Market Intelligence
ALTANA Pharma

We are now able to summarize and analyze our student feedback within minutes, rather than the two-weeks it was taking us before. It's an excellent tool and we recommend it without hesitation.

Michael Pearce, Program Director,
Richard IVEY School of business

Grapevines flexibility and widespread capabilities have significantly supported our efforts in "Cultural Transformation", both in traditional and non traditional applications.

Mark Wilson, SVP HR
Loblaws

Grapevine is an easy-to-use survey management system that enables me to implement and manage my research program effectively and keep an up-to-the-minute snapshot of my surveys.

Sharon Valencik, Director of Research
The Telecom Intelligence Group

Grapevine is a wonderful tool!

Breena Means
Ohio Public Employees Retirement System

I used Grapevine to do our quarterly surveys. We started getting results back immediately and over 50% completion within one week. The results are not only more accurate, but the users felt more comfortable giving honest feedback through this method.

Bob Schultz
Relizon

Security Statement

DATA CENTER

Grapevine’s servers are hosted with Rogers Tier III data center located in Markham Ontario Canada. This data center is a secure facility equipped to handle the high-power density, bandwidth, and low latency required by our business. It is a fully certified SAS70, SSAE 16 Soc 1 Type II, ISAE 3402 Type II, CSAE 3416 Type II, and PCI DSS compliant facility. Some of the features employed include:

Power

  • N+1 UPS
  • A+B power to every cabinet
  • 9MW utility feed
  • Continuous run diesel generators

Management

  • Trained technical staff
  • 24/7 monitoring dedicated on-site access control system
  • Vital infrastructure and environmental controls monitored by a dedicated network operations center {NOC} team

Cooling

  • Outside ambient air cooling, evaporative cooling, and mechanical chilling systems with N+1 redundancy.
  • Steam and ultrasonic humidification

Security

  • Card Access with Biometric Retina Scanning for verifying access
  • All Access to the site is logged
  • CCTV surveillance throughout the facility
  • Multi-zoned, pre-action sprinkler system
  • Sophisticated alerting and monitoring equipment

Connectivity

  • Multiple fibre entrances
  • Multiple carriers present

NETWORK

  • Servers are continually monitored for unscheduled outages.
  • We employ a hardware-based firewall appliance with IDS and Port Filter/NAT enabled for required services.
  • Latest server security patches are scheduled and applied as needed.
  • VPN Access to the servers is limited to a subset of the staff and is required to connect to the Servers for management purposes.
  • Event and firewall logging are utilized for auditing access as needed.
  • Our network support provider has been appropriately screened and is bound under contract to a non-disclosure confidentiality agreement.
  • Third party, level III penetration tests have been conducted to coincide with major software releases.

BACKUP STORAGE

  • Transaction log backups are executed hourly, with full database backups at the end of each day.
  • Full database backup files are encrypted at rest on the server for 14 days to facilitate customer restoration or inquiry purposes.
  • Image based Volume Level backups are performed daily for all servers with a current retention of 90 days.

APPLICATION

  • We use Moneris as our hosted payment page provider, as such we do not collect or store any credit card details in our database.
  • Customer data stored in the database is logically separated with appropriate access controls.
  • SSL/TLS Encryption (transport layer security) is enforced for all data transmitted to/from Grapevine services.
  • Customer passwords are required to meet specific complexity requirements and are obfuscated in the database (salted and hashed). Customers must themselves be responsible stewards of the data, ensuring they protect their passwords and any information they collect from respondents and subsequently access/download from our services.
  • An encrypted cookie containing authentication/session identification is utilized. Password are not stored in this authentication cookie.
  • Temporary files created by the application or uploaded for use in servicing Customer requests are stored in a secure folder and purged either immediately after use or within 1 hour of creation.
  • Report pdf files created by the application for use in servicing Customer reporting requests are stored in a secure folder and are purged from the system after 30 days.
  • The application provides the facility for Customers to export a survey's data including all questions, responses, and rater/respondent details.
  • The application provides the facility for Customers to delete survey data including any/all questions, responses, and rater/respondent details.
  • In some instances, we make use of soft deletes (flagging a record for deletion) to better meet the restoration needs of Customers who mistakenly delete content. Soft delete records are purged from the system within 7 days.
  • For Customer (account-wide) delete requests: please contact dataprotection@grapevinesurveys.com and your request will be processed within 30 days.
  • Although delete requests are handled as expeditiously as possible, Customer data may continue to reside in image volume backups for up to 104 days (14 daily backup files + 90 day image volume backups).