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Why You Should Reward Engaged Employees

clock December 28, 2013 11:06 by author Administrator

You’ve conducted an employee engagement survey and gone over the results. You’ve seen which employees are the most engaged, so how should you reward them?

Consider promoting these employees, or creating what’s now being called “Intrapreneurs.” An Intrapreneur is defined as “An employee who is both willing and able to develop and implement innovative solutions, thereby adding surprising value to some or all of the organization’s stakeholders.”

“This higher tier is in the realm of intrapreneurship, where people are not only willing but also able to create unexpected value,” wrote Larry Myler, in an article at Forbes.com.

Upgrading or promoting your engaged employees into people who can act as leaders and come up with their own ways to help the company grow can have a number of benefits:

1. You gain fresh perspective from junior or frontline employees

2. Other employees see you’re willing to reward hard work and engagement

3. With nearly every company saying they encourage engagement, you get to be one that actually proves they do.

“Upgrading even one person from engaged to intrapreneur can create more value than migrating a larger number of disengaged people to the engaged group,” added Myler.

If you have any questions about what an employee engagement survey can do for your company, please contact us any time.



Which Company Has The Most Satisfied Employees?

clock December 26, 2013 20:20 by author Administrator

The career website Glassdoor.com recently conducted a mass employee satisfaction survey of sorts, and the results are in. So which company can brag about having the most satisfied employees?

An American consulting firm called Bain & Company ranked as the best place to work in 2014, knocking Facebook off the top spot in last year’s poll.

The survey was conducted online and asked employees to rate how satisfied they are, based on:

  • Career opportunities
  • Compensation and benefits
  • Culture and values

Companies were graded on a scale of 1 to 5, with 5 representing the highest level of satisfaction. Bain & Company scored an amazing 4.6.

"We are incredibly proud to be named the #1 Best Place to Work," said Russ Hagey, Global Chief Talent Officer at Bain & Company.

"For more than 40 years, we have placed significant focus on creating an outstanding professional and personal work experience that in turn has fueled our growth anchored in a mission of delivering results for clients and organizations around the globe," Hagey said.

Twitter placed second, while LinkedIn, Eastman Chemical and Facebook rounded out the top 5.

If you have any questions about what more targeted employee satisfaction surveys can do for your company, please contact us any time.

 

 



How Seriously Should Employees Take the Exit Survey or Interview?

clock December 19, 2013 11:29 by author Administrator

Your time with the company is winding down. Do you treat the exit survey or interview seriously? Or do you treat it as just one more thing you have to take care of before you leave.

Many experts believe that you should treat the exit survey or interview very seriously. Yes, it helps the company’s future, but you may not realize what it can do for yours.

“Participate in an exit interview if you want a good reference in the future,” wrote Bob Wilson in an article at wgntv.com.

Wilson is a managing partner at OI Global Partners, and feels taking this last chore seriously is crucial in leaving on good terms.

“Treat the exit interview as seriously as a hiring interview and focus on the benefits the new position presents for you and your career – and not the shortcomings of the job you are leaving or anyone working there.”

This could be the last bit of official business you take care of with this employer, so it’s important to leave a good impression. If you have bad things to say, be sure to offer them as constructively as possible. If you have good things to say, be sure to use them to bookend the bad things.

If you have any questions about what exit survey software can do for your company, please contact us any time.

 

 

 

 



Why Hospitals Use Customer Satisfaction Surveys

clock December 17, 2013 12:13 by author Administrator

In the hyper-competitive healthcare market in the United States, some hospitals are now relying on customer satisfaction surveys to help improve patient loyalty.

These service-savvy hospitals are going right to the source and asking patients about their visits. They use surveys to gauge every single part of a patient’s stay—from how they were greeted on arrival, to the care from the doctors, to their discharge.

In Indiana, www.therepublic.com recently explored some of the survey tactics being used by local hospitals.

“Hospitals such as Johnson Memorial Hospital and Franciscan St. Francis Health-Indianapolis attempt to survey all patients, even though the questions are required only for Medicare patients,” wrote Kate Knable of the Daily Journal. 

“Their goal is to assess overall patient satisfaction in areas such as doctor communication and how quiet the hospital is when patients are trying to sleep. And from the surveys, hospital officials decide how they can improve their services.” 

Repeat patients are obviously crucial to the success of any hospital. By following up and listening to feedback, a hospital can ensure they’re top of mind in their area.

If you have any questions about what customer satisfaction surveys can do for your company, please don’t hesitate to contact us any time.



Does Low Commute Lead to Better Employee Satisfaction Surveys?

clock December 12, 2013 11:27 by author Administrator

Do short rides to and from work lead to better employee satisfaction surveys? Recent data says they do.

As many as 76 per cent of Canadians said they want a reasonable commute to the office, according to the “Destination Collaboration: The Future of Work” study by Oxford Properties and Environics Research Group.

Their data also shows:

  • 82 per cent feel that a commute time of less than 30 minutes is the appropriate travel time to work
  • One third said they would be willing to work an extra three hours per week for a reasonable commute to the office
  • 50 per cent of respondents state that commute time is the number one factor that would cause them to choose one employer over another
  • Nearly 40 per cent said they also want their workplace to be close to lifestyle amenities, such as shops, restaurants and gyms

"Employees and job seekers are placing an even greater emphasis on the value of their time and the transit options of a workplace," said Andrew McAllan, Senior Vice President and Managing Director, Real Estate, Oxford Properties.

"Optimizing office location and transit accessibility in conjunction with collaborative spatial design and a wide variety of amenities, will be crucial selling points for employers to attract and retain the brightest, most loyal employees."

If you have any questions about what an employee satisfaction survey can do for your company, please don’t hesitate to contact us any time.