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Do Employee Satisfaction Surveys Actually Help Employee Satisfaction?

clock October 31, 2013 13:18 by author Administrator

One of the most popular tools offered in our 360 survey tools is the employee satisfaction survey.

Many people swear by their effectiveness, but some companies remain on the fence. They wonder about the return on investment, or if an employee satisfaction survey can actually help their company’s overall employee satisfaction.

The experts agree that employee satisfaction surveys CAN actually have an impact.

“Without that understanding, it is difficult for companies to define strategies around talent and employee satisfaction.”“As a tool to obtain that insight, the survey is still relevant today in understanding what work-related issues are important to people and what their experiences are within organisations, said Deloitte’s human capital associate director Hein Nienaber, in an article at BDLive.

Deloitte’s Best Company to Work For survey gives employers first-hand insight in to what their employees think about their company.

“Many companies place great value on the feedback they receive from these surveys because they see it as a way of benchmarking themselves as to the nature of their relationships with their employees — and where they can focus on improving those relationships in future,” Nienaber added.

The key is to put the appropriate amount of thought and time into an employee satisfaction survey. Ask specific and relevant questions, instead of asking vague blanket-questions that your employees will skim over.

Your employees are smart. They can tell if you’re actually interested in their feedback, or you’re just trying to give the impression you care.

If you have any questions about employee satisfaction surveys, please don’t hesitate to contact a Grapevine 360 Survey expert any time.



4 Ways the Results of an Employee Survey Are Wasted

clock October 25, 2013 10:12 by author Administrator

If a tree falls in empty woods, does it make a sound? If you perform an employee survey and never address the feedback, did you do anything at all?

Yes, you wasted a lot of people’s time. An employee survey gives your employees a voice and lets them feel valued.

Conversely, an employee survey with no follow up action or acknowledgment makes employees feel like they’re being humored—like you’re just going through the motions of trying to care.

So don’t waste this opportunity. Avoid doing any of these things:

1. Make Surveys Too Long

Keep your employee survey reasonably short, but thorough. Bogging employees down in a longwinded survey is a great way to lose them in a hurry.

2. Ignore Negative Feedback

If your employees say they would like something fixed, it’s worth your time to look into it. If it’s not something you can change, at least address the concern so you’re employees feel like they’ve been heard. 

3. Keep Changes Quiet

Again, if you make changes based on employee feedback it’s important that everyone knows. Trumpet it from the rooftops. “We heard you and this is what we’ve done.”

4.Tie up to many resources

Consider an online tool for your next employee survey. This makes sure your HR department and managers aren’t bogged down for weeks, collecting and analyzing the results of your survey.

If you’re wondering what a 360 employee survey can do for your company, please don’t hesitate to contact us any time. 



How Does Employer Flexibility Impact Employee Engagement?

clock October 24, 2013 20:42 by author Administrator

Do you consider your company flexible in meeting the needs of your employees? If you were, would an employee engagement survey reveal glowing reviews because of it? 

There are obviously lots of factors that contribute to an employee feeling engaged. A recent study, WorldatWork's Survey on Workplace Flexibility 2013, explored the impact that flexibility has on employee engagement.

Their data shows that most companies stated that workplace flexibility has had a positive or extremely positive impact on engagement (85 per cent), motivation (84 per cent) and satisfaction (92 per cent).

Their research also shows that most would say there is a positive or extremely positive effect of flexibility programs on:

  • Employee engagement (64 per cent)
  • Employee motivation (65 per cent)
  • Employee satisfaction (73 per cent)

“Overall, the survey shows that employers are continuing to utilize workplace flexibility programs,” said Rose Stanley of WorldatWork.

“It appears to work best in those organizations where the concept of flexibility is part of the organization's culture and where employees feel free to request flexibility as needed.”

This makes a lot of sense, as being flexible in offering options such as a work-from-home-program can tell your employees that you trust their work and you’re willing to accommodate them. 

Want to know how engaged your employees are? Contact us to find out what an employee engagement survey can do for your company.

 



What Leads to Better Employee Engagement: Salary or Rewards?

clock October 23, 2013 11:09 by author Administrator

Does your company offer rewards? If you do, will they lead to glowing reviews on employee engagement surveys? More so than pay raises? 

It’s an interesting question. What’s the best way to help employees feel engaged? Money or perks?

In August 2013, over 1000 employed Americans (ranging in age from Boomers, Generation X and Generation Y) were surveyed on their perceptions of job rewards and recognition, performance reviews, and career satisfaction.

The results may surprise you: 

  • One in two (47%) of respondents rank job rewards first, above job recognition (42%) and job motivation (11%)
  • Sixty-four per cent of respondents would like to see their company offer non-monetary rewards, especially Generation Y (70%)
  • Sixty per cent of companies are currently offering non-monetary rewards to their employees

Free personal days off, free food/meals and event tickets (shows, sporting events, concerts etc.) are the most popular non-monetary rewards.

"A robust rewards program is an important engagement tool for employers," said Dave MacKay, president of Ceridian HCM.

"If employees feel that their pay is fair, then additional rewards such as time off in lieu, providing state-of-the art technology or free meals can help solidify an organization's reputation as a great place to work.”

This may, or may not, be the answer to engaging your employees. The best way to discover what motivates/ connects your employees is an employee engagement survey. This helps you see how engaged your employees feel right now, which can help you learn how you can improve.

If you have any questions on what an employee engagement survey can do for your organization, please don’t hesitate to contact us any time.



Employee Engagement: How Important is Being Treated Well?

clock October 22, 2013 16:29 by author Administrator

Doing an employee engagement survey will reveal some interesting results. You can find out how engaged and committed your employees feel to their job and the work they do.

For example, how important is being treated well to your employees?

It seems it’s very important in the automotive sector. A recent survey by a the Best Companies Group, measured employee engagement and satisfaction by surveying more than 53,000 automotive employees to find out what they thought about their employers.

The top 5 drivers of employee engagement that they found in the auto dealership industry are:

1. Leaders of the organization caring about their employees' well being

2. Being able to trust what the organization says

3. Having confidence in the leadership of the organization

4. Being paid fairly for the work performed

5. Feeling valued in the organization

Notice how pay was only ranked #4? It seems salary is only one of many things that helps your employees feel engaged—and not the most important.

“Many believe that adding benefits and hoping for the best will do the trick. It likely will not, and it will be expensive,” said Peter B. Burke of The Best Companies Group.

He added, “Many say they are committed to improving the employee experience, but don't really believe in what they are doing. Those attempts also will fail. You have to believe.”

Use a targeted employee engagement survey to find out what drives your employees. Find out what keeps them coming into work and what makes them scan the job ads for another gig.

If you have any questions on how to make an employee engagement survey a part of your business, please don’t hesitate to contact us any time.