Today, employee satisfaction is one of the most significant determinants of the productivity of a company. Employees are expecting more in exchange of their services from their organizations. Keeping talented and good employees is the most strenuous job for even the most established companies across the globe today. Satisfied employees are not only loyal to the company but also help to increase the company’s productivity. Probably they will also recommend the services and products of their company whenever possible and help the company to have great talent for recruitments in the future.
Today, majority of the companies conduct
employee satisfaction surveys at specific intervals of time to have a feedback of their employees. The most significant aspects that need to be included in the questionnaire of employee satisfaction survey are- confidence of the employee in the leadership of his company, understanding of the employee about his role in the company, the overall understanding of the employee of the company’s long term strategy and mission as well, the significance of responsibility and authority in employee’s job and to what extent these needs are fulfilled and satisfied, the employees perception about the communication system within the company, professionalism and morale of the company.
Besides, other important questions to be covered in the questionnaire of employee satisfaction surveys are- relation of the employees with the supervisors and the management; to what extent the management satisfies the employee’s implicit and explicit needs such as development and training, compensation, recognition, vacation, appreciation and other important benefits. Also, it is very important to include open ended questions in the
employee satisfaction survey questionnaire as they are very useful to have an exact understanding of the cause of dissatisfaction or satisfaction. Effective communication begins with the way the managers interact with the employees on a regular basis. This should not be considered as an extra burden and should come naturally. To start with informal conversations between employees and managers are good and prove effective.