It has been indicated after the collection of the data and statistics from the number of the sources that the techniques and methods of the employee research, especially the
employee surveys, have developed and matured with an astonishing swiftness in the last several years. This research was believed as an exercise of Human Resource during the preliminary segments that offered employees with an opportunity to express views about the company and let the organization know what the employees think about it, work flow, management as well as the overall operations of the company.
This work out was not looked upon legitimately as being essential enough to provide due consideration outside the purposes of Human Resource.
But now days, everything has been changed and the employee surveys in number of organizations has become the most splendid tool for the improvement of business. The key to success of such organizations can be accredited to their appreciation that the improvement of the ability of employees of a company for better client and customer service is the most important way of achieving a spirited benefit. This is due to the reason that the clients and customers of today as compared to those available many years ago have an enlarged assortment of choices and are fetching comparatively more information and are choosier than before.
This converts into being worthy of the high hopes and if a customer or client feels unappreciated or let down even slightly then she or he will simply move to another company. This lessens the loyalty and results in the problems for that business especially in the projected returns from the clients and customers. This failure in achieving projected income requires a business to boost up their expenses for the procurement of new clients and customers from the bottom line itself. So, the satisfaction of the employees in a company is the supreme feature that can impact the customer service. So, it becomes very necessary for the company to conduct
employee surveys by keeping its employees happy and satisfied in their professional life for the betterment of the company itself.