 |
|
|
|
|
|
Customer Service Surveys
Customer service is one of the most important aspects of measuring overall customer satisfaction because it refers to the level of assistance that a business provides during its interaction with its customers to enhance or to maintain the value of a product or service. Superior customer service means happy and satisfied customers who form loyal, long-term customer relationships.
|
How Grapevine Can Help You Improve Your Customer Service Efforts |
|
Key Features of Grapevine's Customer Survey Software Solution gives you the ability to:
 |
Simply customize and brand your employee surveys
|
|
Control if survey is anonymous and password protected |
|
Customize the number of questions per page |
|
15 different question types available |
|
Easily use skip logic or branching to ask only relevant questions to the participant |
|
Analyze survey data using graphical reports and analytical tools |
|
Reports are customizable and all data can be exported |
|
Survey management services available |
|
And much more... |
| |
(Click here for full list of features) |
|
Benefits of a Customer Service Survey |
|
|
Customer service surveys tell you what type of reputation your business has built, how well customers feel they have been treated and whether their needs and expectations were identified and met. This information will help your business modify processes, set higher standards and improve the level of customer service offered. |
|
Retain your customers. This is critical because a typical business spends five times more to attract a new customer than to retain a repeat customer. |
|
Discover exactly what you need to do to keep your customers satisfied. |
|
Reduce customer dissatisfaction. On average, one unhappy customer will voice dissatisfaction to ten potential customers who, in turn, tell at least five other people. Thus, about 60 others eventually learn of the complaint. 80% of all unhappy customers will never do business with the company again. Only 4% of all dissatisfied customers bother to let the company know about their displeasure. |
|
|
 |
PRODUCT OVERVIEW
Learn more about Grapevine Surveys. |
|
 |
PRODUCT TOUR
View a quick demo and see Grapevine in action.
|
|
 |
FREE TRIAL
Try our no-obligation, 30-day free trial and build your survey now!
|
|
|
|
|
 |
Grapevine is a web-based solution that lets you perform quick, easy and professional online surveys for any business need. Use Grapevine to collect real-time feedback and generate meaningful reports that can help you make better, more informed business decisions.
Learn how Grapevine can help you perform:
Employee Surveys, Employee Satisfaction, Employee Opinion, Exit Surveys, Job Climate Surveys, Customer Surveys, Customer Satisfaction,
Client Satisfaction, Customer Service, Customer Feedback, Training Surveys, Course Feedback, Quizzes & Tests |
|
|
|
Home | Product | Services | Samples | Pricing | About Us | Contact Us | Privacy Policy | Terms of Agreement | Site Map
Copyright 2008 Grapevine Surveys |
|
|
|
|
|
|
